Shipping Protection
Route Shipping Protection
We want every order to arrive safely and on time. That's why we offer Worry-Free Shipping Protection powered by Route, an optional coverage that safeguards your purchase against loss, theft, or damage in transit.
What's covered:
- Packages lost in transit
- Orders damaged during shipping
- Stolen packages (marked as delivered but not received)
How it works:
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1. Add protection at checkout Opt in to Route package protection at checkout to cover your order from the moment it leaves our warehouse. |
2. File a claim if needed If something goes wrong, easily file a claim through Route's self-service portal. No lengthy back-and-forth required. |
3. Get resolved fast Route resolves eligible claims quickly, offering a reorder or refund so you're never left waiting. |
How to add protection: Shipping protection powered by Route can be added at checkout. Once selected, your order is covered from the moment it leaves our warehouse until it reaches your door.
Without protection: If you choose not to add shipping protection, La Matta cannot be held responsible for packages lost, stolen, or damaged after handover to the carrier. In such cases, we will do our best to assist, but outcomes depend on the carrier's own claims process.
For any shipping concerns, please reach out to us at info@lamatta.fi. We're here to help.
How to file a claim:
- Visit the Route Claims Portal.
- Enter your order number and email to look up your shipment.
- Select the issue you experienced (lost, damaged, or stolen).
- Submit your claim. Route will review it and resolve it as quickly as possible.