Återbetalningspolicy
Return & Refund
- You can return any item for a refund within 7 days of receiving it. Note that this excludes sale and Pre-Loved products.
- We ask that items are in their original condition with tags intact.
- Please be careful when trying on your new items. We cannot accept items that are marked/scented with tans, sprays, makeup or creams.
- If the product to be returned is incorrect (deployed, damaged), lamatta.fi is not obliged to refund the full price of the product.
- You can return your product(s) free of charge using the mail customer return. Attach the exchange/return form you received with the order, filled in, to the shipment.
- All products to be returned from one order must be returned as a single return. If the customer makes several consecutive returns for one order, we will charge extra return shipping costs from the customer in full.
- Please note that if the final order amount after a possible refund is less than €14.90, we always charge a small delivery fee of €4.90 in accordance with our delivery terms upon refund.
- If the return is substantially delayed beyond the 7-day return period, the customer loses the right to free customer return, and the online store is not obliged to accept the return. The online store has the right to charge the customer the full cost of return and handling caused by the delayed return, at least €9.90.
Delivery Methods
Detailed prices for deliveries and related services can be found on the shipping method tab when placing an order. We deliver thousands of shipments daily from our main warehouse in Helsinki through Posti and Matkahuolto. All shipments go directly from the sorting center and are subject to barcode tracking. The tracking system enables the customer to check the location of the shipment at any time. We will automatically notify you by SMS and email when the shipment has left, and we will also provide the Posti or Matkahuolto tracking code.
Please Note
- Posti keeps shipments for 7 days.
- You will receive a text message and an email when the order is processed or available for retrieval.
- Postal service number for individuals: xxxxxxxxxxx or for companies: xxxxxxxxxxx.
- Accepted payment methods for postal deliveries: bank card, Visa Electron, Visa, MasterCard, American Express, and Diners credit cards.
- Posti or Matkahuolto tracking is not available for letter mail.
Pick Up
Orders can be picked up 15 minutes after placing the order at Unioninkatu 21, La Matta store. A retrieval notice is sent via SMS and email when the order is available for pick-up.
Posti Home Delivery
The order will be delivered to the customer by the next working day after the order processing date, between 9:00 AM and 11:00 AM. Ordering the installation service for home delivery may extend the delivery time by 1–2 days.
The customer will be called to agree on the delivery time. Shipments are delivered on weekdays. In major cities, distribution is possible until 21:00. In other areas, shipments will be delivered by 14:00.
Payment methods: Online payment, cash on delivery, or Visa, Mastercard, or American Express payment cards online.
If the recipient is not reached after two call attempts, a callback card is sent to agree on a delivery time. The package will be stored for one full calendar week after the week of arrival, after which the shipment will be returned to the sender.